FAQ'S
Where is my order?
You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package. With the corresponding link and via www.postnl.nl you can track your order.
Tip: Download the PostNL App, then you will automatically receive a notification from postNL.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I change my address after I placed the order?
Unfortunately, we cannot change your address when you've placed your order.
Can I change or cancel my order?
Once your order has been placed, it is no longer possible to change or cancel your order.
How will my order be delivered?
We ship all our orders in the Netherlands via PostNL, for package abroud we use UPS, Fedex, GLS or DHL. If you want to track your order you can do so with the corresponding track and trace code. The track and trace code can be found in the confirmation email we sent
What payment options are available?
At Jadelin we find it important that you can pay in various ways so you have the following options:
Apple Pay
iDeal
Credit Card
Paypal
Bancontact
When do I get my money back?
As soon as we have processed your return it takes an average of 3 to 5 working days before the administrative processing is visible. This depends on which payment method you have chosen.
When do I How much are your return costs? my money back?
The return costs are for your own costs.